Support commitments should match real operations
Azure VM Manager is launching with an assisted sales and trial process. This page separates approved contact expectations from SLA items that still require business and operational approval.
Support channel
Email is the public support channel at launch. Demo requests, onboarding questions, and product-support intake route through [email protected].
Initial response
New demo requests receive an initial response within one business day. Product support response targets still require operational approval before publication.
Assisted onboarding
Launch customers start with a demo and may move into an assisted trial after qualification with a business email and active Azure subscription.
SLA status
Formal uptime targets, maintenance windows, exclusions, escalation paths, and service credits are not yet published commitments.
SLA items pending approval
These items should be finalized before Azure VM Manager is sold with formal support or availability commitments.
Need product help?
Email [email protected] with your company, contact details, and a concise description of the request.